The recent episode with Admiral Bulldog and his girlfriend have led to several fans blaming Valve for their callousness in the handling of the VISA issues faced by players. However in this particular case, it does not seem to be a problem on Valveś end as AdmiralBulldog failed to notify Valve about any problems that he might be facing.
It's definitely not all valves fault I could have looked into it more myself but since I sent my details to pgl I assumed my stuff was fine
— Henrik Ahnberg (@AdmiralBulldog) August 1, 2017
In a statement to his fans to calm down and not blame Valve for his problems, Admiral Bulldog admits his mistakes and lack of communication on his end to PGL and Valve.