Why does Blizzard not hint on new heroes anymore?

Blizzard always likes to have some fun with their casual players. The release of the newest hero Sombra saw long drawn out minor tweaks and hints throughout several matches. The Sombra ARG was extremely long and probably frustrated a lot of players in the long run. The younger population which has a relatively short attention span definitely could not wait for so long.

In a recent post on Battle.net; Blizzard explained that the community backlash made them rethink the potential of new hints for their casual players. While they definitely confirmed that new heroes will be coming into Overwatch they will not be giving out hints regarding the same.

Do u think this is the right approach? or is it our fault that they are not able to freely give out hints regarding the potential of a new hero and any hints regarding the same.

We have new heroes coming. I don’t think people will care less about balance though.

The reason we don’t talk about new hero development more is we took the community feedback regarding the Sombra ARG to heart.