ESForce Holding, the company behind esports betting sites CSGOlounge and Dota2lounge have announced a refund program for CSGOLounge and Dota2Lounge customers.
ESForce had brought their shares into both Dota2lounge and CSGOlounge back in May. After gaining a controlling 90% stake in the websites, they were in for a rude awakening due to Valve clamping down on the betting websites.
CSGLounge issued a statement on December 29th which saw them announcing the return of skins originally locked by Valve . In May, the bots used for betting were locked down by Valve and hence many users had their skins locked in these bots inventories. ESForce and CSGOlounge/Dota2lounge have now decided to refund the users their inventories from their own pockets. It is a sign of goodwill that they have decided to reach inside their pockets to refund the amount to their users.
You can read the entirety of their statement below :
In May 2016 ESforce Holding invested in CSGOLounge and DOTA2Lounge as in a service of in-game item trade, match prediction and entertaining media platform. The service was not a betting platform. After Valve’s notification it was decided that the service would not accept item or real money bets. We plan to further develop the service as a media resource for video game and eSports fans and also to introduce an encouragement system for our game “Virtual coin bets” participants.
The CSGOLounge and DOTA2Lounge services have never had any tools for money input and output and never made profit as a betting platform. The only way to receive income was advertising. In the summer of 2016, after our Steam bots had been hacked, our platforms had to implement a small fee for a 3 month period in order to defend our bots and recover lost items. After Valve had banned our bots with in-game items which belonged to the CSGOLounge and DOTA2Lounge users, ESforce and Borewik made a decision to refund the items with their own means. The decision required a lot of time and work, and it is final.
We plan to start refunding the frozen bot items not later than in March 2017. We are currently working on the technical side of the refund mechanism and legal aspects of the issue.
On January 31, 2017 we will summarize the results of our game “Virtual coin bets”, and the most active users will receive rewards. The prize fund amounts to $20,000. Afterwards, coin balances will be set to their default condition on February 1, 2017.
Borewik, the founder of CSGOLounge and DOTA2Lounge: “Since the launch we have been working openly and honestly and always paid a lot of attention to user feedback. Cheating has never been permitted in our services. We would like to thank our users for their patience, and we are sorry that it took so long to make the decision. Thank you for your support.”
We will share the information about the future development of our services soon. Follow the news on our Facebook and Twitter.
They have also announced a prize for the most active users by January 31. This initiative is seen as an advertisement to get more users to use their services. The numbers for the two websites plummeted following Valveś decision to ban skin based betting websites from functioning.