CSGO has been facing outages due to server problems. The top three eSports has been seeing plaeyrs not being able to witness their ranks or find matches in a safe way.
Even if they do find a match, the matchmaking system is broken as different ranks are getting matched against each other in quite unfair matchings.
— Matt T. Wood (@matttwood) January 2, 2017
In one of the rare occasions of a valve employee tweeting out something, Mattwood confirmed that the devs are working on the issue and will resolve it soon
This was after a public outrage against Valve which derided their Public relations policy. The thread on reddit saw 17.8k upvotes within a few hours of being posted. Valve did reply, and it somewhat satiated the angst of the people.